Webinar Replay
Looking Ahead at AI CX Trends in 2020

This current year has already ushered in a tidal wave of tech innovations. Deciding which emerging technology to use in your company isn’t easy. Keeping up with a new generation of customers who expect more and want instantaneous experiences isn’t easy either. With the sheer amount of technology out there, it can sometimes feel overwhelming to know where to begin.

Watch this on demand webinar with CX thought leader Sophie Conti, founder of Customer Service Lab and Jesse Holcomb, Senior Specialist of Scalability Solutions at SeatGeek to find out the biggest trends in CX in 2020 everyone must get ready for now. Whether you’re already leveraging AI to enhance your customer experience or whether you aren’t planning on it, you’re not going to want to miss this.

You’ll learn how to:

  • Supercharge your customer support with AI
  • Stay ahead of the curve in 2020 and beyond
  • Leverage analytics to create a better CX


Sophie Conti

Jesse Holcomb

Founder of Customer Service Lab Senior Specialist of Scalability Solutions at SeatGeek

Sophie Conti is the founder and CEO of Customer Service Lab and has helped great digital-first brands such as DoorDash, Etsy, and Credit Karma optimize their CX strategies.

Jesse S. Holcomb is SeatGeek's Senior Specialist of Scalability Solutions, a role dedicated to getting customers their answers as swiftly and effortlessly as possible through channel strategy and AI vendor partnerships.

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