Webinar Replay
2019 CX Predictions
Featuring Kerry Bodine


In this webinar, Kerry Bodine, customer experience expert and co-author of Outside In, shares her analysis of how the field of CX evolved over 2018 and makes predictions for 2019. 

In this webinar replay you will learn:

  • Why artificial intelligence will be the single biggest disrupting technology for customer experience — and how it will impact both B2B and B2C businesses in 2019.
  • Why, despite younger generations’ reluctance to talk on the phone, the framework of conversation will offer one of the biggest opportunities for your organization to engage with customers in 2019.
  • Why journey maps are just the tip of iceberg - and how the little known role of "journey manager" will reshape the way people across your organization do their jobs every day.
Download the replay today!

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