The Ease Imperative
What Easy-to-do-Business-With Companies Can Teach the Rest of Us.
Matt Dixon’s ground-breaking book, The Effortless Experience: Conquering the New Battleground for Customer Loyalty turned the world of customer experience on its ear by arguing that delight doesn’t pay and that what customers really want is a “low-effort” experience.
In this 30-minute webinar replay you will learn:
- Why customer effort matters and how it’s measured
- What low-effort customer experience looks like
- Profiles of companies that are easy to do business with
- How to alter the way you engage with your customers
If you would like to talk to us right away, click here. We will have a Solvvy team member contact you within 24 hours.