Webinar Replay
AI & the Customer Conversation
Featuring Don Peppers

Conversational interfaces, which combine natural language and AI, will join email and social media as top communication channels for customer experience leaders in 2019.

CX teams looking to enhance their support experience have an opportunity to leverage conversational interfaces to provide a frictionless, personalized support experience at scale. This approach will earn these teams consumer trust that they can build into next-level human conversations that further delight and impress their customer base.

During this webinar, CX author Don Peppers explored the key pillars behind creating a compelling connection with your customers throughout the support experience, and shared practical tips on how you can build the case for it at your organization.

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