Artificial Intelligence Enables Support

Is 2017 The Year AI Revolutionizes Customer Service?

This eBook is a top-level report designed to deliver expert perspective on trends and stats related to Artificial Intelligence and Customer Service. It is based on the March 2017 live webinar, featuring Sophie Conti and Eric Hallquist who have a combined two decades of experience helping fast growing companies like Etsy, Tile and Minted to build a world-class customer support team and engine.

It’s imperative to stay on top of new innovation to increase your support operating efficiencies. Read the eBook to learn how artificial intelligence is impacting customer service today, and what support professionals should expect from AI in 2017.

Content includes:

  • What is artificial intelligence?
  • The triple demands faced by Customer Service organizations
  • How AI / ML impacts CS today
  • Where AI / ML fits into your service strategy
  • Making AI / ML work for your company


"Customer Service organizations are under pressure from triple demands of increasing volume of support requests, rising expectations of customers and the need to contain costs."