Happy Customers

Proven Support Strategies to Keep CSAT High

Most business leaders know that keeping customers happy is critical for the success of their businesses. However, with the increasing volume of support requests, rising customer expectations and soaring support costs, customer service organizations are feeling the burn. Download this e-book and unravel winning strategies for delivering an outstanding customer service experience.

Produced by Solvvy in collaboration with FCR, Shinesty and TaskRabbit, this e-book highlights the importance of user feedback, role of support leaders, characteristics of successful organizations, advantages of intelligent self-service and key support metrics. Jeremy Watkin, Head of Quality at FCR, Antonio King, Director of Experience at Shinesty, Yael McCue, Customer Support Leader at TaskRabbit, and Mahesh Ram, founding CEO at Solvvy share proven methodologies, best practices and their personal stories to equip support leaders of today with the expertise to keep their customer satisfaction ratings high.

KPIs that Matter

“Establish a North Star [or a KPI], know where to aim and then ask for more. Go fishing for complaints, not compliments, but be sure to celebrate the wins with your team.”

- Jeremy Watkin, Head of Quality, FCR