Solvvy Named a 2019 Cool Vendor For Conversational Platforms

Conversational Platforms are revolutionizing how customers interact with businesses. Here’s what you need to know.

Today, leading companies see customer experience as a key business differentiator and are looking for ways to balance investments between customer satisfaction and operational efficiency. Conversational customer support platforms are uniquely positioned to tackle both by reducing customer effort and automating interactions at scale.

We believe this new report from Gartner, Inc. showcases the potential for these platforms to transform the relationship between businesses and customers.

The Cool Vendors for Conversational Platforms report is available for complimentary download for a limited time.

The full report includes:

  • Key insights on what impact conversational platforms will have in the near future
  • Recommendations for application leaders supporting artificial intelligence initiatives that want to start or expand their journey with conversational platforms
  • Summary of what the conversational platforms market looks like today

Gartner: Cool Vendors for Conversational Platforms, Brian Manusama, Van Baker, Saniye Alaybeyi, Anthony Mullen, Jim Scheibmeir, 29 April 2019.

The Gartner Cool Vendor badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All right reserved. 
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest rating or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.