Webinar Replay
How to Kill Email

By the end of 2019, 2.9 billion worldwide e-mail users will send nearly 320 billion daily emails. Today, email is one of the most popular support channels used by support teams at both B2B and B2C companies. But is email the best support channel that provides the best customer experience?

Join our leading customers, TeamSnap and Turo, discuss how and why they moved away from e-mail when providing customer support.

In this roundtable-format webinar you will:

  • Gain an understanding of how leading companies provide world class customer support without e-mail
  • Hear success stories of how moving beyond e-mail to new support channels increased CSAT
  • Get these experts’ perspectives on how to deliver a cost-effective customer experience


 
Speakers: 



Amy Teten
Khalid Alali
VP, Business Operations and Chief of Staff to the CEO at TeamSnap Senior Business Operations Manager at Turo

 
Amy Teten is the VP, Business Operations and Chief of Staff to the CEO as well as the Head of Customer Experience at TeamSnap. In her role as Head of Customer Experience, Amy has introduced a knowledge-centered support (KCS) model, while maintaining a customer satisfaction score of 97%.


 
Khalid Alali is a Senior Business Operations Manager at Turo, the world’s leading peer to peer car-sharing marketplace. At Turo, Khalid oversees numerous projects to transform Turo’s operations. Prior to Turo, Khalid led and co-founded digital marketplaces in the Middle East.




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