June 24, 2020
10am PT/1pm EDT

In the second installment of our Webinar series, our guests explored the difficult challenges they and other CX and CS leaders are currently facing: staffing issues, planned remote teams vs. forced remote teams, handling surges in support requests, and much more.

Our expert panel included:

• Mahesh Ram, CEO of Solvvy
• Joe Wang, Senior Director of Customer Experience at Upwork
• Natalie Ruhl, Director Community Ops/Customer Support at Soundcloud

Fill out the form below to learn about:

• How CX/CS leaders can partner with CFOs and Finance to show strategic value
• How automation plays a role in preparing for and weathering a crisis
• How to combine business resilience with emotional support and empathy