Webinar Replay
Managing Through Change:
Lessons from CX Leaders
June 24, 2020
10am PT/1pm EDT
In the second installment of our Webinar series, our guests explored the difficult challenges they and other CX and CS leaders are currently facing: staffing issues, planned remote teams vs. forced remote teams, handling surges in support requests, and much more.
Our expert panel included:
- Mahesh Ram, CEO of Solvvy
- Joe Wang, Senior Director of Customer Experience at Upwork
- Natalie Ruhl, Director Community Ops/Customer Support at Soundcloud
Fill out the form below to learn about:
- How CX/CS leaders can partner with CFOs and Finance to show strategic value
- How automation plays a role in preparing for and weathering a crisis
- How to combine business resilience with emotional support and empathy
Speakers

Joe Wang
Senior Director of CX


Natalie Ruhl
Director Community Ops/ CS


Mahesh Ram
CEO
