Managing Through Change:
Lessons from CX Leaders 


CX leaders are facing a host of challenges in this unprecedented crisis: office closures, staffing issues, surges in support requests, and general uncertainty about the future. 

Hear stories and advice from the front-lines on our webinar, brought to you by Support Driven and Solvvy. Our panel features Mahesh Ram, CEO of Solvvy, in conversation with Jordan Pedraza, Director of Support at Handshake, and Laura Teichmiller, Senior CS Operations Manager at SimplePractice.

Watch this on-demand webinar to and learn from these support leaders:

  • What are the biggest challenges they face? What has surprised them since the crisis began?
  • How are CX/CS leaders partnering with CFOs and Finance to show strategic value?
  • How does automation play a role in preparing for and weathering a crisis?
  • How do they combine business resilience with emotional support and empathy?
  • What are the biggest lessons they've learned?


Jordan Pedraza

Director of Support 

Laura Teichmiller

Senior CS Operations Manager 

Mahesh Ram