Pricing

Standard

For businesses with fewer than 50,000 customer service requests annually

  • Intelligent Self-Service Q&A
  • Support for Images in Answers
  • UI Config Manager
  • Self-Service Metrics Dashboard
  • Helpdesk/CRM Integrations
  • Email Support
  • Mid-Year Reviews

Pro

For businesses with fewer than 500,000 customer service requests annually

  • Multiple Personas
  • Multiple Support Channel Options
  • KB Gap Identification
  • KB Scorecard and Remediation
  • Integration with Chat Systems
  • Native Mobile Functionality
  • Dedicated Customer Success Manager
  • Onboarding Guidance
  • Annual Business Review

Enterprise

For businesses with more than 500,000 customer service requests annually or complex custom requirements

  • Multiple Orgs
  • Non-Standard Modal Customizations
  • CSAT Surveys
  • Persona-Based Routing
  • Issue Categorization Reports
  • Custom Integrations
  • Multiple Integrations
  • Premium CSM Support
  • Customer Experience Consultations