With summer in full swing, there’s no better time to catch up on some good reads – and as a CX leader, why not nourish your mind with some thought-provoking pieces on customer experience?
In that spirit, we've compiled a handy-dandy list of 13 "must reads” for CX professionals. Some free, some for purchase, all great reads for the CX soul!
So whether your summer plans include exotic trips to Europe, fun camping trips with the kids, or just lots of lazy days outside, we hope you find the time to catch up on the latest in customer experience with this summer reading list.
Enjoy and have a happy summer!