Webinar Held: September 29, 2020
10am PT/1pm EDT
Customer expectations are constantly on the rise, and meeting those expectations is becoming more difficult. Providing your customers with instant, automated answers from your Help Center is the first step, but how do you handle a flood of complex support requests without hiring more agents or outsourcing to get the job done?
Join Solvvy Product Manager Vishakha Parvate to learn a surprisingly simple solution to this tricky problem!
In this webinar, you’ll learn:
- How you can resolve 50-70% of your tickets by automating common support workflows
- When to guide customers through multi-step support workflows vs. providing automated answers
- How to build workflows to automate complex customer support requests in minutes