OnDemand Replay

Human Conversations to Digital Interactions

"If companies want to improve their interactions with customers, then they need to treat them more like conversations”
- Temkin Group

This webinar replay provides an inside look of the key elements of human-to-human interactions and how it can be applied to how companies should interact with their customers in the digital era.

On this replay you will learn:

  • The key elements of successful human-to-human interactions
  • How to apply these key elements to customer interactions and humanize digital interactions
  • Examples of companies with best-in-class customer experiences

 

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Whitepaper: How To Kick Away Email


How are companies moving away from email as a support channel to improve the customer experience? In this whitepaper, we share how moving away from email for Invaluable and Linksys helped improve their customer experience, reduce email volume, and resolve customer issues more efficiently.