The Future of Customer Service with Artificial Intelligence
Today's consumers demand modern customer care -- they expect omni-channel contact ability, conversational self-service interfaces and fast seamless resolutions. Businesses are innovating to meet these needs by applying artificial intelligence (AI) into the customer care model. According to a recent study by Oracle, nearly 8 out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020.
In this webinar, Adelyn Zhou, CMO of TOPBOTS, and Mahesh Ram, CEO of Solvvy discussed how AI is impacting the customer care value chain. They explored how to build and design a seamless customer experience with AI and machine learning.
In this webinar replay, you'll learn: