How to Use Journey Maps to Plan and Evangelize CX Initiatives
Journey mapping has become a regular practice both inside and outside of customer experience organizations.
But are you getting the full mileage from your journey mapping efforts — or did your efforts stall upon delivery of the maps?
In this webinar replay Kerry Bodine, author and customer experience expert, explores the power of customer journeys to develop your self-service strategy. Following Kerry’s presentation, Solvvy CEO Mahesh Ram discussed how emerging advances in self-service technology compliments the journey mapping model and is paving the way to next generation customer experience.
In this replay you will learn: