Drive CX Excellence with a Values Driven Service Culture

Webinar Replay

 The Future of the Customer Experience

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Great customer experience is about making things effortless, more convenient and more engaging for customers - as well as for employees, vendors and strategic partners.


In the third edition of The Nordstrom Way co-author Robert Spector outlines nine values that every service culture should consider, and makes new assessments of the future of customer service in our omnichannel world.


In this webinar, Robert Spector and Mahesh Ram, CEO of Solvvy, explore these core values and the impact they will have on the future customer experience – and the future success of CX organizations across the globe.


On this webinar you will learn:

  • How to enhance their customer experience in a meaningful way
  • How to develop customer loyalty through self-service
  • How to increase revenue with improved customer services 


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