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Are bots taking over?
Facebook Messenger alone has over 100,000 active bots and growing, and sending a message through a chat window on a brand’s site seems just as likely to draw an answer from a bot as it is from a support agent. Will chatbots replace human agents entirely or are bots too cumbersome to build to be a viable solution? Can skilled agents and well-designed automation work hand-in-hand to deliver a great experience?
On this webinar, Solvvy and Kustomer explore:
- How bots are being used today in customer service
- The limitations of bots
- The alternative methods available to CX professionals which leverage intelligent automation to improve the customer experience and empower agents
If you would like to talk to us right away, click here. We will have a Solvvy team member contact you within 24 hours.