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Are bots taking over?

Facebook Messenger alone has over 100,000 active bots and growing, and sending a message through a chat window on a brand’s site seems just as likely to draw an answer from a bot as it is from a support agent. Will chatbots replace human agents entirely or are bots too cumbersome to build to be a viable solution? Can skilled agents and well-designed automation work hand-in-hand to deliver a great experience?

On this webinar, Solvvy and Kustomer explore:

  • How bots are being used today in customer service
  • The limitations of bots
  • The alternative methods available to CX professionals which leverage intelligent automation to improve the customer experience and empower agents 

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