Webinar Replay

Win More Business Through a Game-Changing Customer Experience

Read Webinar Summary

Customer Experience matters.

Future customer service organizations will be judged not only by their ability to retain customers, but their ability to help WIN customers.

In this webinar replay, Jim Tincher, CEO of Heart of the Customer, Nicole Geosits, Manager of Customer Happiness at Acuity Scheduling, and Kaan Ersun, SVP of Marketing at Solvvy, explored this customer experience shift that places a premium on the CX role prior to the sale. Nicole delved deeper into the steps she is making to adapt to this shift in responsibility and discussed what she is doing to differentiate Acuity’s customer experience.

In this webinar, guests learned the three keys to winning through CX:

  • Map the Journey
  • Simplicity wins Customers
  • Winning through Emotions

Watch this 1-hour replay and leave with actionable steps to differentiate your company’s customer experience.


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