Dear Inbox Anonymous:
How to Kick Email Away
How companies moved away from email as a support channel to improve the customer experience
Email still remains as the most popular support channel since it’s a tool everyone uses. Yet email may not the best channel since it’s designed for an open-ended conversation. Customers often times send an email with little to no context, requiring multiple back-and-forths to lead to a resolution.
Download the whitepaper to learn about:
Why email support costs more than phone support
What impact Linksy saw after removing email as a support channel
How Invaluable reduced call and email volume after launching a self-service channel