Dear Inbox Anonymous:
How to Kick Email Away

How companies moved away from email as a support channel to improve the customer experience

Email still remains as the most popular support channel since it’s a tool everyone uses. Yet email may not the best channel since it’s designed for an open-ended conversation. Customers often times send an email with little to no context, requiring multiple back-and-forths to lead to a resolution.

In this whitepaper, we share how moving away from email for Invaluable and Linksys helped improve their customer experience, reduce email volume, and resolve customer issues more efficiently.

Download the whitepaper to learn about:

  • Why email support costs more than phone support

  • What impact Linksy saw after removing email as a support channel

  • How Invaluable reduced call and email volume after launching a self-service channel